License error... on my new mac

Discussion in 'Installation and Configuration of Parallels Desktop' started by Kimilmin, Aug 1, 2017.

  1. Kimilmin

    Kimilmin Bit poster

    Messages:
    3
    I have Parallels 12(upgrade from 11) I have change Mac and it is not working.
    what should I do to use this new Mac with my Parallels 12?
     
    Kimilmin, Aug 1, 2017
    #1
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,257
    Hi @Kimilmin , please let us know the error message you are getting, we will check and help you out.
     
    Arun@Parallels, Aug 1, 2017
    #2
  3. Kimilmin

    Kimilmin Bit poster

    Messages:
    3
    Massage is...
    " This license key is associated with another PARALLELS account. Please sign in using this account and try again. "
    I am Korean, so I translated it.
     
    Kimilmin, Aug 1, 2017
    #3
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi @Kimilmin, we have made few changes in the key settings. Please restart Parallels Desktop to reactivate with the same key. Thanks!
     
    PaulChristopher@Parallels, Aug 1, 2017
    #4
  5. Kimilmin

    Kimilmin Bit poster

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    3
    Thanks! It is working!!
     
    Kimilmin, Aug 1, 2017
    #5
  6. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi @Kimilmin, you're welcome! Feel free to reach out anytime. We are here to help! Thanks!
     
    PaulChristopher@Parallels, Aug 2, 2017
    #6

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