Can't change resolution to 1280 - 768 anymore

Hello! I record screencasts on topic about MS Excel and Power BI.
I used to use 1280 - 720 resolution (720p) on my guest windows operating system. But now this option has disappeared
And I have no clue why
Please help.
I use windows 10 working on Parallels 11

 

Hello @Maxim5 ,
Please reinstall Parallels Tools and check if it makes any changes.

 

Dinesh, thanks for your answer. But it haven't helped

 

Hi, I go through MS Windows 10 forums and found this:
In Device Manager, Display adapters, ATI Radeon HD 4600 Series, I chose "Update Driver Software" and then "Browse my computer for driver software". I then chose "Let me pick from a list of device drivers on my computer". In the list were several instances of a driver dated 7/15/2015 (which didn't work and is probably what caused the problem). The next oldest driver "ATI Radeon HD 4600 Series Version: 8.970.100.9001" was dated 1/13/2015. Choosing the January driver restored everything to normal.

Please try and check this link for more info.

 

@Maxim5 , please let us know the results.

 

Maria, thanks for your answer. I Have only two options for my display adapter. And both don't work for me




Do you happen to have a previous Parallels display adapter driver?

 

Nothing changed!
Do you have some previous version of parallels display adapter and display driver?

 

Try the steps provided in this article.

 

As you could see in my first post I use Parallels 11. And there is no such option.

 

Please follow the below steps and keep us posted
1. Shut down your virtual machine.
2. Go to virtual machine configuration> Full Screen > Scale to fit screen> Keep ratio
3. Start the virtual machine and adjust the resolution.

 

Hello Guna.
I love all the care that you and your collegaues gave to me, but nothing helped. I've tried both options: "scale to fit screen" and "keep ratio". And all the time I had same result - I can't change resolution to 1280x720 (I used to be able to do it!). . Only 1280x800 is availible for me.

 

We've created a ticket #2358075 to extend our support. Please check & respond.