Windows 10 display - custom scale factor

Discussion in 'General Questions' started by IvanW1, Dec 1, 2016.

  1. IvanW1

    IvanW1 Junior Member

    Messages:
    13
    I've only got a few days left in my Parallels 12 trial.
    But, I have an issue. I can't change screen font (text) and scale size. When I go to the section to do so, I see "Custom scale factor is set".

    Any idea how to resolve this?
     
  2. IvanW1

    IvanW1 Junior Member

    Messages:
    13
  3. IvanW1

    IvanW1 Junior Member

    Messages:
    13
    After fixing my initial issue, now one of my apps only opens HUGE!
    Ugh...
     
  4. IvanW1

    IvanW1 Junior Member

    Messages:
    13
    Any ideas, anyone?
    The application that remains huge (font and the application itself), is Directory Opus.
     
  5. Raj@Parallels

    Raj@Parallels Guest

    Messages:
    453
    Please try reinstalling Parallels Tools and keep us posted the result.
     
  6. IvanW1

    IvanW1 Junior Member

    Messages:
    13
    Sorry to say, that didn't help. Rather weird that this started happening.
    If I switch back to using Retina, the application is still large now. Very weird...
     
  7. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Dear IvanW1, please check out this article to Change your DPI Scaling Level for Displays if you are using Windows 10.
     
  8. IvanW1

    IvanW1 Junior Member

    Messages:
    13
    Followed to the letter, and all was already set to 100% DPI (96). Still my Directory Opus app isn't showing correctly, too large...
    Image:
    https://twitter.com/ivantwilliams/status/805076862980554752

    Thanks

     
  9. IvanW1

    IvanW1 Junior Member

    Messages:
    13
    I did a total reinstall of the application, Directory Opus, and now it is showing as it should. Albeit, weird that I needed to do that. Thanks
     
  10. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Glad to hear that! Feel free to reach us anytime.
     

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