Bought Parallels Upgrade by accident...

Hi there,
I have the following problem I own Parallels version 7. After upgrade to macOS Sierra I bought accidentally the Parallels 12 Upgrade license, without realizing that it won´t work with my Parallels 7. So now I need to buy the full Parallels 12. Is there a way to get the money back?
thanks
sophie

 

Please check your private message and respond. We will continue from there.

 

As per your request, we have initiated the refund for the upgrade.

 

I have the same problem, I did not realize that an upgrade to vs 12 is only possible with vs 10 or 11. I have version 9.
What do I do? Thanks for your help with the refund.

 

We have checked and found that you have got the refund for the upgrade and purchased the full version. Please contact us if you face any issues or have any questions.