Coherence mode don't work after updating to PD 9.0.24229

After I updating my PD 9 to version 9.0.24229, my VM don't working properly:

• Coherence Mode does not work anymore, not even on the menu is enabled
• 

• my Shared Network does not work anymore, my VM became a Stand Alone
• 

I followed the instructions in the Article 4841 but did not solve the problem.

I need help because I'm so almost a week ago ...

 

Hi Silvio Odye,

Please follow the steps suggested at http://kb.parallels.com/8969 and let us know.

 

Hi Manoj D.

I uninstall the Norton 360, I disabled the windows Firewall, and I follow all steps, many times, but I cannot installed Parallels tools (it dont apear in the Windows/Control Panel/Programs) .... I don't know what more I can do

 

Hi Silvidye,

Please follow the steps as suggested at http://kb.parallels.com/112609 for Parallels Tools manual installation.

If it doesn't help! Please generate a report id http://kb.parallels.com/9058 and respond us the problem report number.

 

I tried all three scenarios and occurred errors that did not allow complete installation ... but the second and third appeared these error messages...

I cannot attach the picture of the erro, but it says :

error during installation of the unit component
'{98CB24AD-52FB-DB5F-C8B3B9A1E18E}'.
HRESULT: 0x800071A91

 

The error pictures were being attached to the message

 

Please follow the steps as suggested at http://kb.parallels.com/118023

If it doesn't help, please generate a problem report ID http://kb.parallels.com/9058 and respond us the problem report number.