Better activation support

Discussion in 'Feature Suggestions' started by catsbreath, Aug 15, 2008.

  1. catsbreath

    catsbreath Bit poster

    Messages:
    7
    I use Parallels infrequently. I just started up for the first time in about 6 months and got the message that my activation key has expired. An email to tech support should fix this, but right now I'm stuck.

    It's Friday night and I need to use Windows NOW, not 24 hrs from now when I hopefully will have a response/new activation key. It is extraordinarily frustrating to have paid for this software and not be able to use it.

    I understand the need to protect copyright/intellectual property. However, I also have rights -- I purchased the right to use the software, and that is impeded by your key/activation process.

    I wish you either had an automated way to generate a new activation code immediately or 24/7 support for this issue.

    Thank you.
     
  2. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    Give me ticket id number , and I hope you will get an answer in 12-14 hours
     
  3. catsbreath

    catsbreath Bit poster

    Messages:
    7
    [Parallels #577126]

    Thanks, John.
     
  4. horo

    horo Bit poster

    Messages:
    3
    Keys expire?

    Activation keys expire? Under what circumstances? What is the justification for disabling legally purchased software after it's been validated?
     
  5. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    Did you create in support and what is the answer?
     

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