Licensing and Activation Fri, 13 Mar 2026 01:21:05 +0000 Fri, 13 Mar 2026 01:21:05 +0000 Parallels Forums https://forum.parallels.com/forums/licensing-and-activation.796/ Wed, 11 Mar 2026 07:58:21 +0000 https://forum.parallels.com/threads/this-license-key-is-already-registered-in-a-different-account.368910/ https://forum.parallels.com/threads/this-license-key-is-already-registered-in-a-different-account.368910/ invalid@example.com (SimoneS12) SimoneS12 My reference number is 485703283.
I have not been able to link my license key to my account. It appears that the key is currently linked to another account, even though I am the only one managing it. Because of this, I can use the product, but I am unable to manage my subscriptions.
I need the license key to be linked to my account -- could you please fix this?

Thank you,
Best regards]]> 10 Wed, 11 Mar 2026 00:44:41 +0000 https://forum.parallels.com/threads/cannot-cancel-auto-renewal-subscription.369481/ https://forum.parallels.com/threads/cannot-cancel-auto-renewal-subscription.369481/ invalid@example.com (Aaron26) Aaron26 6 Tue, 10 Mar 2026 18:56:21 +0000 https://forum.parallels.com/threads/procedure-to-reset-mac-desktop-13-license-in-order-to-move-to-new-computer.369605/ https://forum.parallels.com/threads/procedure-to-reset-mac-desktop-13-license-in-order-to-move-to-new-computer.369605/ invalid@example.com (FredO1) FredO1 I have a lifetime license for Desktop for Mac 13. I have read all posts and it seems that Parallels support may need to reset my license in order for me to move it to a new computer. I have also read that perhaps I maybe able to do this myself with your command line command prlsrvctl.
If there is away for me to deactivate my license and reactivate it myself using this command it would surely like to do that rather then having to ask for help.

Thank you]]> 2 Tue, 10 Mar 2026 14:50:23 +0000 https://forum.parallels.com/threads/license-renewal-transition-to-student-version.361438/ https://forum.parallels.com/threads/license-renewal-transition-to-student-version.361438/ invalid@example.com (MarcW12) MarcW12
Thank you.]]> 2 Mon, 09 Mar 2026 15:35:20 +0000 https://forum.parallels.com/threads/activation-help.369610/ https://forum.parallels.com/threads/activation-help.369610/ invalid@example.com (GiannaV) GiannaV 3 Mon, 09 Mar 2026 10:32:04 +0000 https://forum.parallels.com/threads/my-subscriptions-show-empty-im-still-getting-billed.369253/ https://forum.parallels.com/threads/my-subscriptions-show-empty-im-still-getting-billed.369253/ invalid@example.com (DwightF) DwightF 2025 I get charged even after I cancel my subscriptions, I submit a ticket - NOTHING
2026 I get charged AGAIN!!! Why!?!?!

My Parallels account online say I have no subscriptions and say I'm not going to get billed for another useless service - BUT I STILL DO.

I've placed in multiple support tickets about this requesting refunds, I AM NOT BEING REPLIED TO. Previous tickets I've submitted regarding refund requests...

MY SUBSCRIPTIONS SHOW EMPTY; I'M STILL GETTING BILLED]]> 4 Mon, 09 Mar 2026 08:01:19 +0000 https://forum.parallels.com/threads/reloading-parallels11-after-reinstalling-macos.369591/ https://forum.parallels.com/threads/reloading-parallels11-after-reinstalling-macos.369591/ invalid@example.com (AnnelieF) AnnelieF 1 Sun, 08 Mar 2026 01:26:42 +0000 https://forum.parallels.com/threads/activation-limit.367586/ https://forum.parallels.com/threads/activation-limit.367586/ invalid@example.com (TobiasS21) TobiasS21 Hi everyone,

I'm currently trying to set up/install Parallels Desktop 18 on my new Mac.

However, when I enter my license key, I get the message:
"This license has reached the activation limit and can no longer be used to activate new copies of the product."

I've always signed out of Parallels on my previous Mac devices, but that doesn't seem to help.

What can I do now?

Thanks a lot!]]> 40 Fri, 06 Mar 2026 21:27:07 +0000 https://forum.parallels.com/threads/password-resets-email-account-i-no-longer-have-access-to.362412/ https://forum.parallels.com/threads/password-resets-email-account-i-no-longer-have-access-to.362412/ invalid@example.com (JamesD44) JamesD44 I need help updating the email address on file for my account that I no longer have access to...]]> 2 Fri, 06 Mar 2026 06:24:46 +0000 https://forum.parallels.com/threads/unable-to-activate-my-perpetual-license-parallels-desktop-17-asking-for-guidance.369510/ https://forum.parallels.com/threads/unable-to-activate-my-perpetual-license-parallels-desktop-17-asking-for-guidance.369510/ invalid@example.com (Rodrigo12) Rodrigo12 In 2022, I purchased a perpetual license for Parallels Desktop 17 for Mac (Standard Edition). It worked fine at the time.

Recently, I reinstalled Parallels, but when trying to activate it, I get a message saying that my license key must be upgraded in order to activate the current version (Parallels Desktop 26), which requires an additional payment.

What concerns me is that I already paid for a perpetual license, yet I'm currently unable to use the product I purchased without...

Unable to activate my perpetual license (Parallels Desktop 17) - asking for guidance]]> 1 Fri, 06 Mar 2026 05:54:41 +0000 https://forum.parallels.com/threads/license-activation-subscription.369563/ https://forum.parallels.com/threads/license-activation-subscription.369563/ invalid@example.com (JaverV) JaverV I have tried numerous times but have been unable to find the subscription information for my account. I am unable to view or manage my subscription in My Parallels.
Please could I have some support in removing this subscription.
Thank you]]> 1 Thu, 05 Mar 2026 21:17:02 +0000 https://forum.parallels.com/threads/cancelling-subscription-issue.369195/ https://forum.parallels.com/threads/cancelling-subscription-issue.369195/ invalid@example.com (OthmaneS1) OthmaneS1
I'm trying to cancel my subscription for Parallels desktop on Mac but as of January I have stopped using Mac. The issue now becomes trying to cancel my subscription since there is absolutely no customer support email that I can find and for some reason, the email that I used to register my account with can't find the license that I bought saying that its registered in a different account. The only issue is there isn't another account. I have told my bank to halt any payments...

Cancelling subscription issue]]> 6 Wed, 04 Mar 2026 12:03:06 +0000 https://forum.parallels.com/threads/request-to-deactivate-existing-device-from-my-account.369499/ https://forum.parallels.com/threads/request-to-deactivate-existing-device-from-my-account.369499/ invalid@example.com (BrianK31) BrianK31
I recently migrated from my old MacBook (running Parallels Desktop 19) to a new MacBook.

Before selling my old MacBook, I signed out of Parallels and deleted the application. However, when I try to log in on my new MacBook, it says that my license is still being used on another computer.

Since the old MacBook has already been sold, I no longer have access to it.

Could you please deactivate all devices currently associated with my account so that I can activate Parallels on my new...

Request to Deactivate Existing Device from My Account]]> 3 Mon, 02 Mar 2026 17:11:27 +0000 https://forum.parallels.com/threads/infuriating-cant-renew-subscription.362879/ https://forum.parallels.com/threads/infuriating-cant-renew-subscription.362879/ invalid@example.com (DonovanD) DonovanD
Infuriating -- Can't renew subscription]]> 10 Fri, 27 Feb 2026 15:56:13 +0000 https://forum.parallels.com/threads/i-cant-activate-parallels-19-key-because-i-dont-have-previous-version-18-key.361590/ https://forum.parallels.com/threads/i-cant-activate-parallels-19-key-because-i-dont-have-previous-version-18-key.361590/ invalid@example.com (HaikalB) HaikalB But it won't activate because I don't have a previous license (previously I used a trial version)
so what should I do?]]> 32 Fri, 27 Feb 2026 13:47:38 +0000 https://forum.parallels.com/threads/inactive-subscription-in-parallels-after-having-purchased-parallels.369338/ https://forum.parallels.com/threads/inactive-subscription-in-parallels-after-having-purchased-parallels.369338/ invalid@example.com (JulesC2) JulesC2 My account in Parallels:
Inactive Subscription
It appears the subscription is no longer active. If you believe this is an error or if you continue to experience issues, please contact our support team for assistance.

In my Apple account showing as active subscripton:
Parallels Desktop
Parallels Desktop for Mac (Annual)
Renews 15 October 2026

Can you please fix this before I ask my creditcard company to refund this payment (as Apple nor Parallels accept a refund)?
I am...

Inactive Subscription in Parallels after having 'purchased' Parallels]]> 2 Thu, 26 Feb 2026 15:34:18 +0000 https://forum.parallels.com/threads/renewal-reminder-when-i-no-longer-have-an-active-subscription.368167/ https://forum.parallels.com/threads/renewal-reminder-when-i-no-longer-have-an-active-subscription.368167/ invalid@example.com (EthanM10) EthanM10 Please Advise why I am receiving these "reminders".
View attachment 23769]]> 2 Thu, 26 Feb 2026 14:07:10 +0000 https://forum.parallels.com/threads/unable-to-deactivate-the-product-your-type-of-license-cannot-be-deactivated.369549/ https://forum.parallels.com/threads/unable-to-deactivate-the-product-your-type-of-license-cannot-be-deactivated.369549/ invalid@example.com (ScottM52) ScottM52
Thank you,]]> 1 Wed, 25 Feb 2026 21:13:03 +0000 https://forum.parallels.com/threads/update-support-helped-now-how-do-i-delete-this-thread.369543/ https://forum.parallels.com/threads/update-support-helped-now-how-do-i-delete-this-thread.369543/ invalid@example.com (DionG) DionG Please help as because it doesnt...

(Update. Support helped now how do I delete this thread?)]]> 1 Wed, 25 Feb 2026 14:06:49 +0000 https://forum.parallels.com/threads/cannot-activate-parallels-toolbox-on-the-mac.369547/ https://forum.parallels.com/threads/cannot-activate-parallels-toolbox-on-the-mac.369547/ invalid@example.com (BillP16) BillP16 View attachment 24162

when I tried installing the Toolbox, I cannot register it. I never got the key from our IT department.
how can I register the toolbox?]]>